Support
Contact
Bug reports, format requests, billing and refunds, partnership enquiries.
One person reads and answers these.
How to reach us
Email is the way in: techinlife0@gmail.com
Tech In Life runs a shared enquiry desk for its other services, and anything sent there lands in the same place.
Open the shared enquiry deskWhat to include
For a failed conversion, these four usually pin down the cause on the spot.
- Which format you started from and which one you wanted (HEIC to JPG, for example)
- File size and roughly what it is (40MB, a 4000×3000 photo)
- Your browser and operating system (Chrome on Windows, Safari on iPhone)
- The exact error text, if any appeared
You do not need to send the file. Conversion happens inside your browser, so the server keeps no record of it and we have no way to receive the original.
Response times
Plans set the order we answer in. Business days.
| Plan | Response |
|---|---|
| Basic (free) | In order received |
| Starter | Within 24 hours |
| Pro | Within 12 hours |
| Premium | First in line |
Billing and refunds jump the queue on every plan, since waiting costs you money.
Check these first
- The convert button does nothing, or no result appears — usually the browser and format combination. Start with the compatibility notes.
- Cancelling and getting a refund — the conditions and steps are in the refund policy.
- What happens to your files and personal data — the privacy policy lists what is collected and what is not.